Product Support from SignWarehouse

Product Support that is Simple, Helpful and Complete

Our technicians are eager to assist you with product support. This includes installing, maintaining, and repairing equipment purchased from SignWarehouse. Here are three ways we can give you the most relevant and useful help.

Knowledge Base

Use the menu and search tool above to navigate through numerous articles, pictures, videos, and helpful hints for getting the best performance from your SignWarehouse equipment. This is a great tool for finding quick answers to frequently asked questions.

A note about upgrading to Windows 10…

Only Flexi 12, Flexi 19, and LXi 12 are compatible with Windows 10. You will need to upgrade your LXi or Flexi in order to upgrade to windows 10.  So, consider postponing your OS update until you know you have compatible software.

R Series cutters are only supported online through video tutorials, online articles, and email.

Let’s Get Started

If you are unable to resolve a technical problem using the available knowledge base, contact our technicians via email, live chat and phone.

Phone for Tech Support

Contact Us

Our Product Support staff has upgraded to a ticket based system connected to our main website. For the best response, Please Start Here. Use the Contact Us link found at the top of each page on www.signwarehouse.com to start a support ticket.

Please include your daytime contact information, including phone number and email address.  Please include the equipment in question, and the issue or issues involved. A technician will contact you as quickly as possible. Tickets are worked in the order in which they are received. Once your ticket has been created, you can continue the conversation by email or phone. We may reach out to you for more information, so please monitor the email account linked to your SIGNWarehouse account so that we may solve your problem as efficiently as possible.

eMail for Tech Support

Tech Support Online Form

If you are unsure of what information to provide in order to begin your support case, click here to submit the online form. You will need to have or create a signwarehouse.com account in order to do so.

While this form is not a support case ticket in itself, it will automatically generate and send a receipt to your e-mail address assuring that you have successfully submitted the form and that it has been received by the technicians. Upon reviewing your submission, a technician will contact you as quickly as possible.

OnSite Training and Repair

On-Site Training, Equipment Repairs

Customers needing additional support for equipment no-longer covered by warranty may want to consider purchasing on-site service or repair from a certified SignWarehouse technician. Click here for further information.
If you have equipment that needs to be serviced under warranty, or out-of-warranty equipment that needs repair service, we can help. You don’t have to have a SW Customer Care plan to access warranty repairs on covered equipment. All you need to do is Click Here to fill out and submit a warranty service request. We’ll get your hardware back up and running.  Please click here for more information about how to return equipment to SIGNWarehouse Product Support.

Customer Service Support Ticket

Customer Service for Order Changes

Contact our Customer Service department for missing parts, damaged items, online login issues, shipping changes, or other issues with your order. For fastest service click here to open a Customer Service ticket directly.

 

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