Product Support that is Simple, Helpful and Complete
Our technicians are eager to assist you with product support. This includes installing, maintaining, and repairing equipment purchased from SignWarehouse. Here are three ways we can give you the most relevant and useful help.
Use the menu and search tool above to navigate through numerous articles, pictures, videos, and helpful hints for getting the best performance from your SignWarehouse equipment. This is a great tool for finding quick answers to frequently asked questions.
A note about upgrading to Windows 10…
Only Flexi 12, Flexi 19, and LXi 12 are compatible with Windows 10. You will need to upgrade your LXi or Flexi in order to upgrade to windows 10. So, consider postponing your OS update until you know you have compatible software.
R Series cutters are only supported online through video tutorials, online articles, and email.
Let’s Get Started
If you are unable to resolve a technical problem using the available knowledge base, contact our technicians via email, live chat and phone.
Call the Technicians
Customers with current SW Gold Support package are encouraged to call (800) 966-1783 for phone support.
You will be prompted to leave a voice mail message with the dispatcher who will create a ticket based on the information provided. Please leave a detailed message including the name on your account, the equipment in question, and the issue for which you are calling. A technician will contact you as quickly as possible. Cases are worked in the order in which they are received, so calling back without leaving a message will only delay getting the help you need.
Tech Support Online Form
If you are unsure of what information to provide in order to begin your support case, click here to submit the online form.
While this form is not a support case ticket in itself, it will automatically generate and send a receipt to your e-mail address assuring that you have successfully submitted the form and that it has been received by the technicians. Upon reviewing your submission, a technician will contact you as quickly as possible.
On-Site Training, Equipment Repairs
Customers needing additional support for equipment no-longer covered by warranty may want to consider purchasing on-site service or repair from a certified SignWarehouse technician. Click here for further information.
If you have equipment that needs to be serviced under warranty, or out-of-warranty equipment that needs repair service, we can help. You don’t have to have a SW Customer Care plan to access warranty repairs on covered equipment. All you need to do is Click Here to fill out and submit a warranty service request. We’ll get your hardware back up and running.
Customer Service for Order Changes
Contact our Customer Service department for missing parts, damaged items, online login issues, shipping changes, or other issues with your order. For fastest service click here to open a Customer Service ticket directly, or call 800.699.5517.