Tech Support from SignWarehouse

Tech Support that is Simple, Helpful and Complete

Our technicians are eager to assist you with tech support. This includes installing, maintaining, and repairing equipment purchased from SignWarehouse. Here are three ways we can give you the most relevant and useful help.

Knowledge Base

Use the menu and search tool above to navigate through numerous articles, pictures, videos, and helpful hints for getting the best performance from your SignWarehouse equipment. This is a great tool for finding quick answers to frequently asked questions.

Premium Support Package

New equipment purchases often come with at least 30-days (and up to 90-days) of free phone support, priority email response, and the opportunity for remote desktop assistance from a SignWarehouse certified technician.

Free E-mail Support

For customers whose PSPs have expired, SignWarehouse offers free email support to the original owner for the life of the machine.

A note about upgrading to Windows 10…

Only Flexi 12 and LXi 12 are compatible with Windows 10. You will need to upgrade your LXi or Flexi in order to upgrade to windows 10.  So, consider postponing your OS update until you know you have compatible software.

Let’s Get Started

If you are unable to resolve a technical problem using the available knowledge base, contact our technicians via phone or online form. Based on your contact, a support ticket will then be created and enter a queue system through which cases are prioritized based on order received and PSP status.

Phone for Tech Support

Call the Technicians

Customers with current PSP status are encouraged to call (800) 966-1783. If your PSP has expired, you may still request phone support with the understanding that an incidental charge of $29 for cutters and $49 for printers may apply.

A technician or dispatcher will answer in most cases. However, if you are prompted to leave voice-mail, please leave a detailed message including the name on your account, the equipment in question, and the issue for which you are calling. A technician will contact you as quickly as possible.

eMail for Tech Support

Tech Support Online Form

If you are unsure of what information to provide in order to begin your support case, click here to submit the online form.

While this form is not a support case ticket in itself, it will automatically generate and send a receipt to your e-mail address assuring that you have successfully submitted the form and that it has been received by the technicians. Upon reviewing your submission, a technician will contact you as quickly as possible.

OnSite Training and Repair

On-Site Training and Repair

Customers needing additional support for equipment no-longer covered by warranty may want to consider purchasing on-site service or repair from a certified SignWarehouse technician. Click here for further information.

Customer Service Support Ticket

Customer Service for Order Changes

Contact our Customer Service department for missing parts, damaged items, online login issues, shipping changes, or other issues with your order. For fastest service click here to open a Customer Service ticket directly, or call 800.699.5517.