MUSE Vinyl Cutter Support Resources

MUSE M15 desktop vinyl cutter

Welcome to the SIGNWarehouse MUSE vinyl cutter support page. Here you will find all the essential resources for setting up and using your new MUSE vinyl cutter. Below you will find the setup video, user manual, links to other support resources, and contact information for SIGNWarehouse Product Support.

MUSE Setup Video

Please begin your experience with your new MUSE vinyl cutter by viewing the setup video. The video is presented in 20 segments that walk you through stand assembly, ports, loading media, learning the control panel features and menus, software installation, wi-fi configuration, contour-cutting, and troubleshooting tips.
MUSE Setup Video: English.
MUSE Setup Video: Spanish.

MUSE User Manuals & Quick Start Guide

The MUSE vinyl cutter User Manuals are ideal for those who prefer written documentation. The manuals are only available digitally, in PDF format. User Manuals are available in English and Spanish. Please see links below.

LXI & Flexi Support

Click here to access our extensive video tutorial library for LXI software. LXI is offered in five levels from Apprentice to RIP Design and presents a complete range of vector design tools and support for combined raster and vector workflows. This flexibility supports production of vinyl decals, garment decoration and print & cut workflow.

Click here to access the MUSE Vinyl cutter driver package for LXI 12. Just download and extract the zipped folder to access the driver. Follow the instructions in the video below to add only the enc file. After this file is added, you will be able to add the MUSE drivers to LXI 12 just as shown in the setup video. *

Click here to access the MUSE Vinyl cutter driver package for Flexi 19 and 21. These files need to be added to the Program/Output Drivers folder on the drive on which your Flexi software is installed on your PC. This will typically be found on the C: drive under Program Files (x86)/SAi folder.

Click here to access the MUSE Vinyl cutter driver package for Flexi 21. To add MUSE drivers to Flexi21, just download and extract the file and run the Updater program. After the Updater is complete, you will be able to add the MUSE drivers to Flexi 21 just as shown in the setup video.

*LXI Apprentice 12 is not eligible for the MUSE driver update. LXI Apprentice customers will have to upgrade to LXI 19.

How to update LXI 12, Flexi 12, Flexi 19, & Flexi 21

Download Create Space Software

For information on how to install and configure Create Space software, please refer to segment 12 in the MUSE setup video. See the link above. Use the links below to download the MAC and Windows executables and to view the video tutorial library.

Click Here to Download the Create Space for Windows setup file

Click Here to Download the Create Space for MAC installation package

Create Space Video Tutorials

Please click here to access the library of Create Space video tutorials on our YouTube channel.

How to Get Help

MUSE vinyl cutters come with at least 90 days of complimentary Gold Support. If you get stuck at any point in installing or using your MUSE vinyl cutter, we’re here to help. Just CLICK HERE to submit a ticket for SIGNWarehouse Product Support. You will need to do this from your SIGNWarehouse account login or create an account in before submitting a support ticket. Please include your daytime contact information, product, software choice, and the nature of your problem.

THANK YOU for your purchase! We hope you enjoy creating custom vinyl graphics with your MUSE vinyl cutter.

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